Terms of Use

Welcome to Secogate

These Terms of Use ("Terms") govern your access to and use of the Secogate website, application dashboards, digital check-in flows, and related services (collectively, the "Services"). By creating an account, executing an order form, or otherwise using the Services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Services.

Secogate is available to organisations and individuals worldwide. Where a specific regional consumer protection law grants you additional or different rights, this section does not limit those rights.

1. Scope of Service & Licence

Secogate grants you a personal, revocable, non-exclusive, non-transferable, limited licence to access and use the Services strictly for your internal business purposes. The Services are provided on a Software-as-a-Service (SaaS) subscription basis. We reserve the right to update, modify, or discontinue features of the software at any time without prior notice.

2. Multi-Tiered Account Responsibilities & Role-Based Access Control (RBAC)

Secogate functions as a multi-tenant platform with distinct visibility layers. Account security and user management are your sole responsibility:

• Resellers: Resellers who manage multiple downstream client companies are responsible for obtaining explicit authorisation from those companies before viewing data or adjusting their access rules.
• Account Owners, HR, and Admins: Have global access to their company instance. You are responsible for provisioning internal roles and keeping your organisation's employee, contractor, and member rosters accurate.
• Hosts: Have visibility into the complete check-in and check-out (attendance) history of all individuals checked in within their company instance, and may validate the current status of any individual's digital pass. This visibility is in addition to any other role-based permissions the individual may hold. Hosts must exercise this access solely for legitimate operational purposes and must not disclose, copy, or otherwise misuse the personal information accessed through these functions.
• Group Managers & System Admins: Visibility is strictly limited to their assigned teams or downstream systems under their direct management.

3. Check-In Accuracy & Group Check-In

A. Check-In Accuracy (All Check-In Types)

The Services allow check-in of visitors, staff, contractors, members, and groups. Regardless of check-in type, the company and the individual performing the check-in are solely responsible for:

• Verifying the identity of the person or persons being checked in;
• Ensuring that all information entered at check-in (including names, timestamps, and any accompanying details) is accurate and truthful; and
• Not recording a check-in for any person who is not actually present, and not otherwise falsifying, backdating, or manipulating check-in or check-out records.

B. Group Check-In

Group check-in is available only to platform users who hold a valid Secogate account identified by an EID. The following rules apply:

• About EIDs: A company may configure its own EID format for its accounts (for example, an employee ID or member ID), and an account's EID can be changed. Each EID is unique across the entire Secogate platform — once an EID value is in use by one company, no other company may use that same value. An EID is bound to the company that issued it and can only be used to check in at that company's sites; it cannot be used to check in at a different company's sites, even if that company also uses Secogate. An individual who works with or belongs to more than one company on Secogate may hold a separate EID with each company, and must use the EID associated with the company they wish to check in with.
• Only an account holder aged 18 or older ("primary person") may use group check-in. Individuals under 18 may not hold a Secogate account and may not act as a primary person.
• To use group check-in, the primary person must verify their identity by entering their EID and last name.
• Once verified, the primary person may check in themselves together with up to four accompanying persons aged 15 or older. Secogate does not collect or independently verify the age of accompanying persons; by checking a person in, the primary person represents that the accompanying person meets this minimum age requirement.
• Accompanying persons are not issued their own Secogate account or EID. Their information (first and last name) is recorded against that check-in event only and is linked to the primary person's attendance history.
• A single digital pass is issued to the primary person, covering the primary person and their accompanying persons for the duration of the check-in.
• All accompanying persons must check out together with the primary person at the same time. This occurs when the primary person taps the check-out button on their digital pass, checking out the entire group, or when an authorised administrator of the company operating that check-in point performs a force check-out, which likewise checks out the entire group. Partial or staggered check-out of accompanying persons is not permitted.
• The primary person is responsible for the accuracy of the information entered for each accompanying person and for ensuring they have the necessary authority or consent (including, where applicable, parental or guardian consent) to check that person in.

4. Fees, Plan Sizes, and Cancellations

• Billing: All subscription fees are billed in advance on the billing cycle specified in your plan or order form (e.g., weekly, fortnightly, monthly, or annually) and are strictly non-refundable.
• Direct Debit: Where you elect to pay by direct debit, payment is processed by our third-party payment processor, GoCardless. You will be redirected to GoCardless to set up a direct debit mandate, and your relationship with GoCardless in respect of that mandate is governed by GoCardless's own terms of service and privacy policy. By setting up a direct debit mandate, you authorise Secogate, via GoCardless, to debit the nominated account for all fees due under your plan on each billing cycle. You must ensure the nominated account remains valid and holds sufficient funds at all times. You may cancel or amend your direct debit mandate through GoCardless; doing so does not cancel your Secogate subscription, and you remain responsible for settling fees due through an alternative payment method. A failed or dishonoured direct debit is treated as a failure to pay for the purposes of the Delinquency clause below, and Secogate is not liable for any dishonour fees charged by your bank or by GoCardless.
• Plan Limits: Each subscription plan includes fixed limits on the number of user accounts, sites, access requests, and other entities (e.g., managed sites, downstream systems, or organisational entities) that may be created or maintained under that plan, as set out in your plan or order form. You may not exceed these limits. For the purposes of calculating your usage against these limits, the count includes disabled or terminated accounts, and pending or revoked requests, in addition to active ones — deactivating or terminating an account, or revoking a request, does not remove it from your plan count. Once a plan limit is reached, you will not be able to create additional accounts, sites, requests, or other entities beyond that limit unless you upgrade your plan or permanently delete existing accounts, sites, requests, or entities to free up capacity. Secogate reserves the right to enforce these limits, including by preventing further creation of accounts, sites, requests, or entities once a limit is reached, and/or to require you to upgrade your plan.
• Delinquency: Failure to pay invoices on time may result in immediate account suspension or termination.
• Cancellation by User: Only the designated Account Owner may submit a cancellation request at any time via the Secogate dashboard (Settings → Subscription → Cancel Subscription). Cancellation requests are not processed automatically — they are reviewed and approved by the Secogate team. While a request is pending, the account remains fully accessible and the Account Owner may withdraw the request at any time.
• 30-Day Grace Period: Once a cancellation request is approved by Secogate, a 30-day grace period begins. During this period the account remains accessible and the Account Owner may reactivate the subscription at any time via the dashboard, which will cancel the pending deletion and restore the account to its previous active state with all data intact.
• Permanent Data Deletion: After the 30-day grace period expires, all company data will be permanently and irreversibly deleted from Secogate servers. This includes all user accounts, access records, check-in history, organisational settings, and associated personal data. Secogate is not liable for any data loss following the expiry of the grace period.
• Cancellation by Secogate: Secogate reserves the right, in its sole discretion and without liability, to suspend or cancel your subscription at any time with or without notice. Reasons for cancellation may include, but are not limited to: breach of these Terms, non-payment, system security risks, judicial or regulatory orders, or if Secogate ceases providing the Services globally.
• Data Deletion Post-Cancellation: Upon cancellation or termination of the subscription by either party, Secogate has no obligation to maintain, store, or retain your historical logs, visitor records, or membership data. All data may be permanently deleted from our servers following the applicable grace period.

4A. Complimentary Basic Plan — Secogate Stand Program

Secogate may, at its sole discretion, extend a complimentary Basic plan subscription to selected customers ("Stand Program Participants") following the expiry of their free trial. Participation in the Stand Program is subject to the following conditions:

• Eligibility: A complimentary Basic plan may be offered to customers who display their Secogate-generated check-in QR code exclusively on a Secogate-branded physical stand supplied by Secogate. The complimentary plan is tied to the use of the Secogate stand and does not apply where the QR code is displayed by other means.
• Reseller Arrangements: A complimentary Basic plan may be offered to a customer through a Secogate-authorised reseller, subject to Secogate's prior written approval. No reseller may offer, promise, or represent that a complimentary Basic plan is available to a customer without first obtaining Secogate's written approval for that specific customer arrangement. Secogate's approval may be granted, withheld, or revoked at its sole discretion.
• No Separate Agreement: Participation in the Stand Program does not create a separate or standalone agreement between Secogate and the customer. The customer's use of the complimentary Basic plan remains subject to these Terms of Use in their entirety.
• Secogate Stand Requirement: The customer must display the printed QR code on the Secogate-provided stand at all times during participation. The stand remains the property of Secogate. Customers must not alter, deface, rebrand, or repurpose the stand. Secogate may require the return of the stand at any time upon termination of the Stand Program arrangement.
• Termination of Complimentary Plan: Secogate reserves the right to terminate a customer's complimentary Basic plan at any time by providing 30 days prior written notice to the customer. Following the expiry of the 30-day notice period, the customer will be transitioned to a paid subscription in accordance with the applicable plan pricing and billing terms, or their account will be suspended if no payment arrangement is made.
• No Entitlement: A complimentary Basic plan confers no right, entitlement, or expectation of continued free access beyond the notice period. Secogate makes no representations regarding the duration of the Stand Program or any individual customer's participation in it.
• Modifications: Secogate may modify the terms, conditions, or eligibility criteria of the Stand Program at any time with 30 days written notice. Continued participation following such notice constitutes acceptance of the modified terms.

4B. Data Export & Backup

Secogate does not currently provide an automated data export, download, or backup facility for any subscription plan, with the exception of the Enterprise plan. This limitation applies at all times during the subscription — not only upon cancellation.

• Basic, Standard & Business Plans: No data export or backup feature is available on these plans. Customers are solely responsible for manually retaining any records, screenshots, or information they wish to preserve. Secogate accepts no liability for any loss of data arising from a customer's inability to export or back up their data, regardless of the reason for that loss.
• Enterprise Plan: Enterprise plan subscribers may request a data export by contacting Secogate support. The availability, format, and turnaround time of exports are subject to Secogate's then-current technical capabilities and are not guaranteed within any specific timeframe. Secogate will make reasonable efforts to fulfil export requests within a reasonable period.
• Cancellation: Upon cancellation and expiry of the 30-day grace period, all data is permanently and irreversibly deleted with no recovery option, regardless of plan type. Customers are strongly advised to retain any records they require before submitting a cancellation request, and where applicable, to request a data export (Enterprise plan only) prior to initiating the cancellation process.
• No Liability: Secogate accepts no liability for any loss of data or information arising from the absence of a data export facility, from a customer's failure to retain records prior to cancellation, or from the permanent deletion of data following the expiry of the grace period.

5. Acceptable Use Restrictions

You agree not to, and will ensure your users do not:

• Reverse engineer, copy, or create derivative works of the Secogate platform.
• Interfere with, probe, or attempt to compromise the security or integrity of our multi-tenant isolation barriers.
• Use the software to process defamatory, fraudulent, or otherwise unlawful content.
• Bypass or attempt to exploit our back-channel API authentication mechanisms.
• Use group check-in to check in more than four accompanying persons per primary person, or to check in any accompanying person under the age of 15.

6. User Data & Legal Compliance

You retain all intellectual property rights to the data you or your organisation uploads into Secogate. However, you represent and warrant that you have obtained all necessary consents and legal rights under applicable data privacy laws to collect and process data belonging to your employees, contractors, members, or visitors.

You must not use Secogate to collect, track, or store health-related data, including but not limited to check-in health screenings, symptom declarations, vaccination statuses, or any other information about an individual's physical or mental health. Secogate is not designed or intended to process health data, is not a medical device, and does not provide medical advice or diagnosis. Any use of the Services to collect or process health-related data is a breach of these Terms.

7. Disclaimers: Services Provided "As Is"

Secogate uses third-party cloud infrastructure and SMS/email delivery providers. We do not warrant that the services will be completely uninterrupted, timely, or error-free, and we are not liable for any failure of the system to generate an encrypted passkey or deliver a critical access notification due to external network disruptions. Secogate is an administrative access utility and is not a replacement for a site's life-safety or emergency systems.

8. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied or imposed by any applicable law (including the Australian Consumer Law) which cannot lawfully be excluded, restricted, or modified.

See also Section 3 for additional, specific limitations on Secogate's liability relating to check-in accuracy and group check-in.

9. Indemnification

You agree to defend, indemnify, and hold harmless Secogate, its affiliates, directors, officers, and employees from and against any third-party claims, losses, or liabilities (including legal fees) arising from:

• Your violation of these Terms.
• Your misuse of the platform or unauthorised configuration of roles.
• Any claims by your employees, contractors, members, or visitors regarding unlawful data collection or processing.

10. Term & Changes to These Terms

These Terms remain in effect for as long as you have an active account or otherwise use the Services. We may revise these Terms from time to time to reflect changes in our practices, the Services, or for legal and regulatory reasons. We will post the updated Terms on this page with a revised "Last Updated" date, and where changes are material, we will make reasonable efforts to notify Account Owners in advance. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively through final and binding arbitration or resolved in the courts of New South Wales. Both parties agree that all disputes will be handled on an individual basis, and you explicitly waive any right to participate in a class-action lawsuit.

Where applicable mandatory consumer protection law in your jurisdiction grants you the right to bring proceedings in your local courts or under your local law, nothing in this section overrides those rights.

12. Contact Us

For questions regarding these Terms, or to report a system vulnerability or security issue, please contact us at: