Terms of Use

Welcome to Secogate

These Terms of Use ("Terms") govern your access to and use of the Secogate website, application dashboards, visitor check-in flows, and related services (collectively, the "Services"). By creating an account, executing an order form, or otherwise using the Services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Services.

Secogate is available to organisations and individuals worldwide. Where a specific regional consumer protection law grants you additional or different rights, this section does not limit those rights.

1. Scope of Service & Licence

Secogate grants you a personal, revocable, non-exclusive, non-transferable, limited licence to access and use the Services strictly for your internal business purposes. The Services are provided on a Software-as-a-Service (SaaS) subscription basis. We reserve the right to update, modify, or discontinue features of the software at any time without prior notice.

2. Multi-Tiered Account Responsibilities & Role-Based Access Control (RBAC)

Secogate functions as a multi-tenant platform with distinct visibility layers. Account security and user management are your sole responsibility:

• Partners and Resellers: Partners who manage multiple downstream client companies are responsible for obtaining explicit authorisation from those companies before viewing data or adjusting their access rules.
• Account Owners, HR, and Admins: Have global access to their company instance. You are responsible for provisioning internal roles and keeping your organisation's employee, contractor, and member rosters accurate.
• Group Managers & System Admins: Visibility is strictly limited to their assigned teams or downstream systems under their direct management.

3. Fees, Plan Sizes, and Cancellations

• Billing: All subscription fees are billed in advance on a monthly or annual basis and are strictly non-refundable.
• Fair Usage Plan Limits: Plans are priced based on estimated average daily check-in or access volume limits. If your system consistently exceeds your plan's volume over a 30-day window, Secogate reserves the right to require an upgrade or suspend service.
• Delinquency: Failure to pay invoices on time may result in immediate account suspension or termination.
• Cancellation by User: Only the designated Account Owner may submit a cancellation request at any time via the Secogate dashboard (Settings → Subscription → Cancel Subscription). Cancellation requests are not processed automatically — they are reviewed and approved by the Secogate team. While a request is pending, the account remains fully accessible and the Account Owner may withdraw the request at any time.
• 30-Day Grace Period: Once a cancellation request is approved by Secogate, a 30-day grace period begins. During this period the account remains accessible and the Account Owner may reactivate the subscription at any time via the dashboard, which will cancel the pending deletion and restore the account to its previous active state with all data intact.
• Permanent Data Deletion: After the 30-day grace period expires, all company data will be permanently and irreversibly deleted from Secogate servers. This includes all user accounts, access records, check-in history, organisational settings, and associated personal data. Secogate is not liable for any data loss following the expiry of the grace period.
• Cancellation by Secogate: Secogate reserves the right, in its sole discretion and without liability, to suspend or cancel your subscription at any time with or without notice. Reasons for cancellation may include, but are not limited to: breach of these Terms, non-payment, system security risks, judicial or regulatory orders, or if Secogate ceases providing the Services globally.
• Data Deletion Post-Cancellation: Upon cancellation or termination of the subscription by either party, Secogate has no obligation to maintain, store, or retain your historical logs, visitor records, or membership data. All data may be permanently deleted from our servers following the applicable grace period.

4. Acceptable Use Restrictions

You agree not to, and will ensure your users do not:

• Reverse engineer, copy, or create derivative works of the Secogate platform.
• Interfere with, probe, or attempt to compromise the security or integrity of our multi-tenant isolation barriers.
• Use the software to process defamatory, fraudulent, or otherwise unlawful content.
• Bypass or attempt to exploit our back-channel API authentication mechanisms.

5. User Data & Legal Compliance

You retain all intellectual property rights to the data you or your organisation uploads into Secogate. However, you represent and warrant that you have obtained all necessary consents and legal rights under applicable data privacy laws to collect and process data belonging to your employees, contractors, members, or visitors.

If you use Secogate to track health-related data (such as check-in health screenings or vaccination statuses), you explicitly acknowledge that Secogate is a tracking tool, not a medical device, and does not provide medical advice or diagnosis.

6. Disclaimers: Services Provided "As Is"

Secogate uses third-party cloud infrastructure and SMS/email delivery providers. We do not warrant that the services will be completely uninterrupted, timely, or error-free, and we are not liable for any failure of the system to generate an encrypted passkey or deliver a critical access notification due to external network disruptions. Secogate is an administrative access utility and is not a replacement for a site's life-safety or emergency systems.

7. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied or imposed by any applicable law (including the Australian Consumer Law) which cannot lawfully be excluded, restricted, or modified.

8. Indemnification

You agree to defend, indemnify, and hold harmless Secogate, its affiliates, directors, officers, and employees from and against any third-party claims, losses, or liabilities (including legal fees) arising from:

• Your violation of these Terms.
• Your misuse of the platform or unauthorised configuration of roles.
• Any claims by your employees, contractors, members, or visitors regarding unlawful data collection or processing.

9. Term & Changes to These Terms

These Terms remain in effect for as long as you have an active account or otherwise use the Services. We may revise these Terms from time to time to reflect changes in our practices, the Services, or for legal and regulatory reasons. We will post the updated Terms on this page with a revised "Last Updated" date, and where changes are material, we will make reasonable efforts to notify Account Owners in advance. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively through final and binding arbitration or resolved in the courts of New South Wales. Both parties agree that all disputes will be handled on an individual basis, and you explicitly waive any right to participate in a class-action lawsuit.

Where applicable mandatory consumer protection law in your jurisdiction grants you the right to bring proceedings in your local courts or under your local law, nothing in this section overrides those rights.

11. Contact Us

For questions regarding these Terms, or to report a system vulnerability or security issue, please contact us at: